Assignment area

Assign the issue to the appropriate user by entering a valid iMIS user name, or click the lookup icon to look up a user name.

The date and time the issue was assigned. This field is automatically populated with the current system date and time when a valid iMIS user name is entered in the Assigned to field. You can override the date and time if needed.

Displays details about the issue history. When a change is made to the Response field on the Resolution window and the issue is saved (by clicking Save on the Issue or Resolution window), the contents of the Response field are appended to the History field. Each time the contents of the Response field are appended to the History field, the contents are prefaced with a line indicating who entered the response and the date the response was entered.

Note: The default text on the first line of the History field is -->Issue Notes<--. This line is reserved for use in a future release and should not be deleted.

When you are in edit mode on the Issue window and click Resolution, any text contained in the Response field on the Resolution window the last time the issue was saved is selected. When you enter new text, the new text replaces the previous text. If you deselect the old text, both the old text and the new text are appended to the History field on the Issue window when the issue is saved. Since this results in duplicated information displaying in the History field, you should normally leave the previous Response text selected so that the previous text is replaced by the new text.

Note: You can enlarge the view of the History field by pressing Ctrl+Z. Click OK to close the enlarged view of the History field.

Note: The following procedure references the configurable prompts on the Issue window (Company, Priority, Version, System, Client ID, and Environment) by their default names. Your administrator can customize the names of these prompts to suit your organization.

1. From Issues, select View and enter issues to display the View and enter issues window.

4. Enter or select the Submitted By information (ID, Name, Company, Date/Time, By, Priority, and Associated Issue).

5. Enter or select the Issue Description information (Title, Area, Version, Category, System, Client ID, Environment, and Description).

6. Enter or select the Assignment information (Assigned to, Date/Time, and History).

1. From Issues, select View and enter issues to display the View and enter issues window.

2. Find the issue. See To search for issues for information on searching for issues.

3. Select the issue and click Edit to edit the issue in the Issue window, or double-click the issue to display the Issue window and then click Edit.

5. (optional) Click Resolution to display the Resolution window and enter issue resolution and follow-up details.